What is the scope of your work?
Everything that faces customers: SEO, Google Ads, website design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
Consultants & advisors · Spain
The Support Queen
Nia Lock will advise you, or just build it: SEO, ads, sites and support
- Community votes2
- DR by Ahrefs0 no change since last check
Ahrefs Domain Rating set in type 3 Nov 2026, reset 26 Oct 2026.
Fellow makers, meet The Support Queen, the one-woman consultancy of Nia Lock. She's a business consultant who also writes code, and she works on everything your customers run into: SEO, Google Ads, custom websites, support ticket systems, AI integrations, knowledge bases and crisis management. Custom apps, platforms and automation are on the menu too. Here's the bit we like. Take her advice and cut and paste it into your own plan, or send it in as a job and have the work done for you. Because of her developer background, recommendations get built rather than left in a slide deck, and she goes after structural fixes, not just a friendlier tone. Nia works remotely from Madrid with online and physical businesses worldwide. In this issue, readers vote and money never buys the order.
The story so far
Nia Lock, a business consultant and developer, runs The Support Queen, a consultancy whose services span SEO, Google Ads, bespoke website design and development, systems for customer support, AI integrations, knowledge bases and crisis management.
You can simply receive the guidance and carry it out yourself, or hand the work over so it is done for you. Nia serves businesses both online and physical, anywhere in the world, working remotely out of Madrid.
Typeset features
- Search engine optimisation and organic growth
- Paid growth through Google Ads
- Tailor-made website design and build
- Ticketing systems for customer support
- Integrations that bring AI into support
- Help centres and self-service knowledge bases
- Handling of crises and disputes
- Made-to-order apps, platforms and workflow automation
Pricing
Pricing model: Paid
The Support Queen metrics
| Metric | Value |
|---|---|
| Domain Rating | 0 no change since last check |
| Trust Flow | 0 no change since last check |
| Citation Flow | 0 no change since last check |
| Referring domains | 0 no change since last check |
| External backlinks | 0 no change since last check |
| Domain Authority (Moz) | 1 no change since last check |
| Page Authority (Moz) | 11 no change since last check |
Ahrefs Domain Rating set in type 3 Nov 2026, reset 26 Oct 2026. Majestic set 26 Oct 2026, reset 26 Oct 2026. Link data typeset by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, reset 3 Nov 2026.
The Support Queen domain colophon
Read the colophon
| Domain age | 25 days |
|---|---|
| Registered | |
| Expires | |
| Registrar | NameCheap, Inc. |
| DNSSEC | Not signed |
The Support Queen launch colophon
Measured after The Support Queen went live on Zivaro Launch on 2 November 2026.
- Domain Rating (Ahrefs)
- 0 no change since launch
- 0 at launch (2 Nov 2026), 0 on 3 Nov 2026
- Referring domains (Majestic)
- 0
- First measured 26 Oct 2026
- Visits sent to thesupportqueen.com
- 0
Counted by Zivaro Launch's own analytics: clicks from this listing through to the website. Some browsers and ad blockers hide clicks, so the true figure can be higher.
Day 0 since launch. Next receipt: day 30, 2 Dec 2026. These are measurements, not proof of cause: many things move these numbers. Figures we have not measured are left out.
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Questions and answers
Is your role limited to advice, or do you also build?
Both. Nia is able to create the dashboards, workflows, help centres and integrations that she suggests.
Do you assist with support powered by AI?
Yes. AI live chat and AI ticketing deal with routine questions, then pass difficult or sensitive cases on to a person.
What happens during a consultation?
You talk through the areas where support is struggling and what a good outcome looks like, and come away with practical ideas. Implementation can be scoped jointly.
Which types of business do you take on?
Online and physical alike. That ranges from a small company swamped by support, to a salon or gym wanting its own custom billing or customer-retention app, through to large, established names — my work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I'm based in Madrid and serve clients worldwide, remotely.
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