Getting a hand when you need it
Hit the help button to search, chat with our AI, or drop us a line. We answer by email during office hours.
Updated
The help button is your mate
Spot that help button? It's on every page. Hit it to search through these articles, chat with our AI assistant, or send a message to the actual humans on the team. The assistant can peek at your own account—your listings, orders, invoices, the lot—to explain what's going on. Can't change anything for you though, and it'll never ask for passwords or card numbers. Because that would be daft.
Reaching the team
Want to talk to a real person? Use the help button or head to /contact and send a request. You'll get a ticket number by email, and we'll reply by email too. Just reply to that email if you want to add more or follow up. You can also write straight to launch@zinndigital.com.
We're around during office hours: Mon-Fri 08:00-20:00 UTC.
Who you're talking to
Zinn Digital® Ltd runs this site. We're registered in the United Kingdom, and we handle your requests from there.
Questions people ask
- Can the AI assistant change things in my account?
- No. The assistant can explain what's happening and read your account details, but it can't make changes. You stay in control.
- What should I do if I need to contact the team?
- Use the help button on any page or go to /contact to send a request. You'll get a ticket number by email, and we'll reply there. You can also email launch@zinndigital.com.
- When will I hear back?
- We answer by email during office hours: Mon-Fri 08:00-20:00 UTC.